Frequently asked questions
Everything you need to know about O.R. Trax — for prospective facilities, current customers, and vendor representatives.
For healthcare providers
Considering O.R. Trax?
Nothing. O.R. Trax is completely free for healthcare providers — there are no setup fees, license fees, or maintenance fees. Vendors pay for access to the platform, not facilities.
Most facilities are live within days. Since O.R. Trax is a pure software solution with no hardware to install, the main requirement is establishing HL7 connectivity between your EHR and our platform. Our team handles the technical integration.
O.R. Trax has direct integrations with Epic, Cerner, eClinicalWorks, SIS (Surgical Information Systems), HST, and TruBridge. We can also work with any EHR that supports standard HL7 messaging. View all integrations
Yes. AAAHC includes vendor credentialing requirements in their accreditation standards, and O.R. Trax provides full compliance. The platform also satisfies vendor management requirements from The Joint Commission, CMS, and AAAASF. Many ASCs adopt O.R. Trax specifically to satisfy these accreditation requirements.
No. Our database contains only surgical procedure types, locations, dates, and times. All PHI is stripped before data reaches the O.R. Trax platform. This ensures absolute HIPAA compliance for both your facility and the vendors accessing schedule information.
None. O.R. Trax is a pure software solution — no kiosks, no badge printers, no equipment of any kind. Your facility just needs the ability to send HL7 messages to our servers, which is a standard capability of all major EHR systems. Vendors check in using their own mobile devices.
This is our key differentiator — and the feature no other vendor credentialing platform offers. O.R. Trax automatically sends surgical schedule updates to credentialed vendors via our app. When a procedure is scheduled or changes, vendors are notified in real time. This eliminates the daily phone calls, faxes, and texts that waste your scheduling staff's time. Facilities typically save 30–40 hours per scheduler per month. Learn more about AVN
Three key differences: (1) O.R. Trax is free for healthcare providers — competitors charge $10K–$50K+/year. (2) We require zero hardware — competitors depend on kiosks and badge printers. (3) We offer automated vendor notification — the only platform that pushes surgical schedules to vendors automatically. No other platform does this. See the full comparison
No. O.R. Trax requires absolutely no data entry and no document management by the hospital during operation. Everything flows automatically from your EHR through our integration. Your staff can focus on patient care instead of vendor coordination.
For vendor representatives
Vendor questions
No. Once you subscribe, your membership covers all O.R. Trax facilities at no additional fees. As new hospitals come online, they're automatically available to you.
Absolutely not. Your personal and professional information is kept solely within the O.R. Trax database and is never shared with or sold to third parties.
This verifies you are a legitimate healthcare vendor representative. It protects both you and the healthcare facilities in our network by ensuring only authorized vendor reps can access surgical schedule information.
No. Existing subscribers have access to all facilities that utilize O.R. Trax at no additional cost.
Once a facility updates their electronic schedule, the O.R. Trax database updates automatically. Our mobile app sends push notifications for any changes in your territory — you never need to manually check for updates.
Technical / IT
For IT teams
Your facility needs to be able to send HL7 messages to our servers. This is a standard interoperability capability supported by all major EHR systems (Epic, Cerner, eClinicalWorks, SIS, HST, TruBridge, and others). Our technical team handles the integration setup and testing. Contact us for additional technical details.
No. O.R. Trax is entirely cloud-based. There is no software to install on your servers, no hardware to deploy, and no IT infrastructure changes required at your facility.
O.R. Trax strips all PHI before data reaches our platform. Vendor access is gated by credential verification — only compliant vendors credentialed at your facility can view schedule data. All communications are encrypted and we maintain full audit trails.
Still have questions?
We're happy to help. Reach out to our team and we'll get back to you promptly.